Terms & Conditions

1. General terms 

This text is the entire terms of use of the Voukelatos-bikes.com website. The website www.Voukelatos-bikes.com and its content (including ideas, texts, graphics, images, photos of the site, designs, software, links, newsletter, etc.) are the intellectual property of Voukelatos-bikes.com or third parties contracted with our company and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property as well as the presentation of the above on the website www.Voukelatos-bikes.com should in no case be construed as a transfer or assignment of a license or their right of use.

Copy, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, production of work or misleading the public about the actual content provider, any reproduction, re-release, upload, announcement, dissemination or transmission other use of the content of the website www.Voukelatos-bikes.com in any way or means for commercial or other purposes is permitted only with the prior written permission of the webmasters of the website www.Voukelatos-bikes.com or any other legal copyright holder who includes.

2. Company Details

Address: ΠΑΝΕΠΙΣΤΗΜΙΟΥ 242, Πάτρα
VAT Number: 119928179
GEMH number: 157711416000
Tel: +30.6947841879
Email: [email protected]

3. Terms of use

The Administrator reserves the right to unilaterally modify the terms of use of the Voukelatos-bikes website at any time without prior notice. In any case, these posts will be posted and the relevant section of the website will be updated, including the relevant indication of the date of last change / modification. In this case, the continued access or use of the website implies the unconditional acceptance by the visitor / user in accordance with the respective terms.

4. General Terms

The website is addressed to visitors / users who have reached the age of 18 and have full legal capacity or provided that they operate with the consent, responsibility and custody of a parent / guardian.

By accepting the Terms of Use, the user / visitor declares that he / she is an adult over 18 years old or, if he / she is between 14-17 years old, that he / she has received the necessary consent from the person / s who has his / her parental care. Parental guardians of minors must protect them from accessing adult-only content and are solely responsible for doing so. The administrator of the website reserves the right to refuse access or use of it to any person, whether legal or natural, without the need for a special explanation for this refusal.

5. Payment Methods

Our online store for customer service offers various payment methods to choose the one that suits you:

A – By credit / debit card 

If at the end of your purchase (check out) you choose the payment by card, then you will automatically be transferred to the secure environment of Alphabank Bank, where you will enter your card details, in order to be charged and to complete your order. Credit card details are not stored by our company during the transaction, but are registered directly in a secure environment of the partner Bank (Alphabank) that has undertaken the part of the card routing.
The card types you can use are the following:  Credit, debit and prepaid cards Visa, Mastercard Maestro, and Diners.

B – By deposit in a bank account 

(The order is canceled if the deposit is not made within 4 working days) You can transfer the amount of debt to our following bank account:


1) AlphaBank: IBAN GR3001405310531002002017165

2) Eurobank: IBAN GR9802600150000780201371776

Your deposit must include your name and, as a reason, your order number. After making the deposit you should send the relevant bank deposit to info@voukelatos-bikes. com The name that you will mention in the deposit slip of the bank, should be the same as the name that you have stated in the electronic order form. Each order is executed after the money deposit is validated.

C – Cash on delivery

The shipping charge is the following
5€ For small products – Greece
15€ For bicycles – Greece

6€ For small products – Cyprus
50€ For bicycles – Cyprus

parcels that cost 60 € and above the shipping cost is free when the delivery is within Greece. Bicycle products are excluded from free shipping.
For shipments to foreign countries the cost varies and you should contact us by phone or via email to determine the shipping costs.

6. Shipping methods

The orders submitted in our online store are sent nationwide through a courier – courier company (General Post Office), within 1-3 working days. 

Attention: To Remote / Inaccessible Areas of the Region, delivery may be delayed by additional working days. We would like to inform you that in case the delivery address is considered inaccessible by the courier company, the receipt of the order should be done by the customer at the nearest offices of the courier company.

7. Content and prices of Products

All prices of the online store voukelatos-bikes.com include VAT (24%) and relate to the available stock, while the store reserves the right to adjust the prices when necessary.

8. Withdrawal and Returns of Products

You can change the product you received for a different size, color or design within fourteen (10) calendar days from the receipt of your original order, always with the courier company (General Post). 

In any case, you will be charged for the return and shipping costs. In any case, you can contact the store by phone or e-mail to arrange the shipping process, having the right to choose a different product of equal or greater value.

Return process:

To make a change, you send us back the parcel with the courier company you received (this is done at your own expense). Your parcel must contain the original proof of purchase as well as a note in which you can tell us with what code, color and size you want to change the product.

Return conditions:

1. The return must be made within fourteen (10) calendar days from the dispatch of the order. 

2. The product must not have been used or damaged or otherwise damaged. 

3. The original proof of purchase must be included in the product and must be in the condition received with the original packaging.


You have the right to return the product you bought within 10 calendar days from the shipment of the product, exercising the right of withdrawal and request a refund of the amount you paid us (only if the product has not been used). Return costs are borne by the customer and must be paid directly by you to the courier company of your choice. In case the payment of the order has been made by cash on delivery, the additional amount charged to the order by the above payment method will not be refunded.

Withdrawal return procedure: 
In case of withdrawal you can send us the parcel at our headquarters with any courier company you wish, (at your own expense). Your parcel must contain the original proof of purchase and a note stating the IBAN account you wish to refund, the name of the bank and the beneficiary. 

In case the return is due to an error of our store (manufacturing defect of product, wrong shipping of product) we bear the return costs. In this case, you send us back the parcel with the courier company you received at the recipient’s expense.

In case you want to return the products you bought to us, the address to which the products must be sent back is: ATHANASATOU VASILIKI – PANEPISTIMIOU 242, Patra Tel: 2610 430 065 T. K 26443

9. Cancellation Policy

The buyer can request its cancellation for personal reasons. In this case you should inform us by phone or email immediately before processing / sending it from our store.

10. Navigation Security

To ensure the confidentiality of the transfer of user data, our Company uses the SSL-128bit encryption protocol. From the beginning to the end of the connection (on-line session) with the online store of our company, all information and personal data of users are encrypted with SSL 128 Bit protocol.

11. Limitation of the Content of the Administrator for the Content

All content and services of voukelatos-bikes are provided “as is”, subject to modifications by the administrator, without the possibility of modifications or other interventions by the visitor / user.

The Website Administrator: 
A – Neither undertakes, nor guarantees, nor assumes any responsibility regarding the lawful or not use of the website by visitors / users and regarding the accuracy, completeness and timeliness of the content of the website and its security.

B – Does not guarantee in any way that the website, the websites to which it may refer as well as the servers (“servers”) through which visitors / users are allowed to access them are provided without electronic viruses, malware, free from any liability in this regard.

C – The visitor / user of the website, its options and contents, access to which he chooses with absolute freedom of will and after the explicit knowledge and unconditional acceptance of all these Terms of Use is not responsible for any kind of property or non-property damage.

12. Availability and Security

All card payments are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.

Your orders are received by our company with every reservation to check the availability of the products you have chosen. The Administrator makes every reasonable effort to maintain and update the availability of the website however sometimes this may not be done in a timely manner. Users, however, are aware that the internet is an unsafe medium and that the availability of websites can be affected by other factors such as: the equipment of visitors / users, from other communication networks, from the internet connection services, the large number of people who try to make simultaneous use of the website or for other reasons. For these reasons visitors / users agree that the administrator will not be held responsible for the downtime or malfunction of the website. The visitors / users agree and accept that the administrator may modify and / or temporarily or permanently suspend the operation of all or part of the website with and / or without notice to the visitors / users. For this reason, the Administrator is not responsible for any kind of damage due to the downtime or abnormal operation of the website or the inability of users to access it, the termination of all or parts of it, the delay, non-delivery, downtime or poor quality of receiving its services or the loss of its content or the existence of any kind of errors.

The administrator does not guarantee that the website will be compatible with the computer technology used by the individual user, as this depends on the software of each visitor / user who uses it and which may be very old technology which is no longer supported by existing systems and infrastructure.

13. Obligations of the Visitors / Users

Visitors / users accept and agree to make lawful use of this website. Visitors / users are bound by the terms and conditions and will not act in such a way as to mislead any third party or make impossible the smooth and / or lawful use of the website and other related websites by other users, will not act in a manner that infringes the intellectual or industrial property rights of the administrator or third parties, will not install, promote and / or transmit in any way through the website digital viruses and / or any other type of malicious files and / or programs designed to destroy or restrict the operation of any software or telecommunications equipment or prevent other users from using voukelatos-bikes.com, will not install or promote in any way unauthorized or expressly approved by the administrator advertising messages in any form, unsolicited emails (spam) and generally will not promote unwanted information in any way, will not act in a way that offends any rights or personality of third parties and in particular in such a way as to cause harm to a minor, shall not interfere with or endanger security or otherwise cause damage to the website, the material hosted on it, the source code of the software that constitutes it, the server where it is hosted and / or networks connected to or accessible through the website or other websites linked to it, will not pursue a purpose which is prohibited by these Terms of Use, will not take any action that could constitute or encourage conduct that could constitute a criminal offense, incur liability or otherwise violate any law, and will not publish or transmit any material that is threatening, untrue, misleading, offensive , harassing, defamatory, vulgar, immoral, scandalous, pornographic or blasphemous content.

The Administrator will cooperate fully with all law enforcement authorities and will fully comply with any court order requesting or ordering the disclosure of the identity of any person who publishes or transmits such information and material, will not collect email addresses or other information of users of the website by electronic or other means and in order to make unwanted commercial or other communication with them, will not “upload”, transmit, store or make available to the public in any way photos of third parties without their consent, they will inform the administrator as soon as they realize any illegal or prohibited use of this website by any third party. It is expressly stated that the use of this website for advertising or for offers by the visitor / user is prohibited.

It is also strictly forbidden to use any element of this website other than that provided by these Terms of Use, without the written permission of the company. In case of violation of the Terms of Use the company will make full use of the legal remedies provided to it by law, including this criminal prosecution.

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